Notice to Our Clients: Client Service Changes in Response to COVID-19
As we continue to monitor reports of the impact of the Coronavirus (COVID-19), we want to assure you that Kall & D’Argenio remains committed to delivering outstanding business solutions.
During this evolving health situation, the safety and well-being of our team members, clients, and families is our main priority. We greatly care about our communities and want to do our part to keep you healthy, keep our employees healthy and help minimize the spread of the virus. In that spirit, we are implementing more aggressive components of our Business Continuity Plan to assist in the containment of the coronavirus and help protect us all.
At Kall & D’Argenio we are encouraging to limit outside visitors
We encourage clients to use other means available to communicate and send information at this time.
Our professionals are available via email, phone, online meetings and video conferencing to continue to serve you.
We highly encourage you to use client portals for the safe and secure transfer of information. Note, there is a setup period for new users that can take up to one business day at this time.
You may mail documents to our offices but, again, consider using our portals.
If the above methods are not an option for you, the drop-off of documents is allowable currently as a last resort. Please use the dropbox at the front of our office.
There will be no signing of documents on-site. Your Kall & D’Argenio professional can electronically send documents for signature or mail required documents.
All nonessential client visits are not encouraged. We feel that for you, your team’s and our professionals’ safety, it is best that we delay on-site visits/work at this time.
Your Kall & D’Argenio professional will help coordinate the handling of the needed documentation to maintain workflow as best as possible. For the transfer of documents, again, we highly encourage you to utilize our client portals.
Other Steps Being Implemented
Other steps we are taking to help prevent the spread of the virus include minimizing the number of team members in our offices. Several of our professionals will primarily work remotely from home during this time, while others are working alternate hours, creating social distancing for those in the office. This is not new to us; Kall & D’Argenio has embraced remote and flexible schedules for years. Our information security systems ensure that our clients’ information will remain secure, even when we are working remotely. All team members are directed to stay home if they or a family member are sick. Further measures are in place should a team or family member be exposed or contract the virus.
These steps are necessary to preserve the health of our team and help curtail the spread of the virus while upholding our commitment to you, our clients. As we continue to monitor the impact of the coronavirus, we will keep you informed of further changes, including possible date changes of the above measures.
On behalf of all of us at Kall & D’Argenio, thank you for your understanding and support during this challenging time. Remember, we are all in this public health situation together. We wish you, your families and your teams much good health.